About the Client:
Jemena owns and operates more than $11 billion worth of major utility infrastructure across the territory of Northern Australia and the country’s east coast. This includes electric generation and power and natural gas transmission. The company, a subsidiary of State Grid Corporation of China and Singapore Power, supplies energy to millions of Australian homes and businesses every day. Jemena won a contract from a Melbourne utility to activate natural gas meters at residences around the city, but discovered it needed an agile mobile work order system to get the job done efficiently.
Key Challenges:
- Slow, ineffective paper-based work order process
- Poor SAP integration with its own ERP
- Ability to work seamlessly with a client’s ERP system in real time
- Need for configurable, editable digital forms
- Simple, intuitive user interface
- Easy, empowering user experience
Benefits Realized:
- 100% timely completion of meter activations
- 60% faster activation process
- 20% increase in frontline worker productivity