Nothing will impress your customers more than the lightning-fast response and resolution of service requests. Innovapptive’s Field Service Management Software is a powerful mobile solution that provides all the functionality you need to optimize your service processes.
As service reach expands across remote and sometimes hazardous locations, managing work orders and monitoring service progress is becoming increasingly difficult. Customers demand immediate support, but without the right technologies, a finite field service team can only handle so much volume.
mServiceOrder is an SAP® Certified, mobile field service management tool designed for organizations who use the SAP ECC-CS (Customer Service) module or SAP CRM. The mServiceOrder app provides field technicians with secure real-time access to the company data they need to resolve service issues quickly and efficiently. From customer insights and asset histories to resource or product availability, mServiceOrder will help your organization deliver an exceptional customer experience.
Our mobile applications work online or offline, are fully compatible with major mobile devices and platforms, and comes with our built-in Rapid App Configurator Engine (RACE). This incredibly intuitive configuration toolkit gives technical and non-technical users the freedom to customize our mobile worker applications to meet their unique business needs without coding.
With automation, transparency, and mobilization, you can reduce human error, eliminate data entry redundancy, and expedite diagnostics. Faster processing and resolution times can contribute to less backlogging, shorter work cycles, and lower operational costs.
To amplify results, you can integrate Innovapptive’s Field Service Management Software with your SAP enterprise data sources to create a single data repository that offers deeper insights. Complete data entry tasks, authorize transactions, complete service orders, and present service reports to customers for signatures—all at the point of activity. When properly integrated, our mobile solutions will automatically sync with back-office systems to build a digital knowledge base and prevent important historical work information from getting lost.
